Privacy Policy

2.1 Information You Provide Directly

Account Information:

• Full name, email address, phone number, and postal address
• Date of birth for identity verification
• Username and password for your account
• Profile photo and any additional profile information you choose to provide

Pet Information:

• Details about your cats (name, age, breed, medical needs, dietary requirements)
• Photos of your pets
• Veterinary contact information
• Special care instructions and preferences

Booking and Service Information:

• Service requests and booking details
• Communication preferences
• Reviews and ratings you provide
• Messages and communications through our platform

Payment Information:

• Payment card details (processed securely through our third-party payment processors)
• Billing address and transaction history
• Bank account information for cat sitters receiving payments

Identity Verification Information (Cat Sitters Only):

• Government-issued ID documents
• Background check information where legally permitted
• References and contact information for verification purposes

2.2 Information Collected Automatically

Device and Usage Information:

• IP address, browser type, and device information
• Pages visited, features used, and time spent on our Services
• Search queries and booking history

Location Information:

• Precise location data when you enable location services
• General location information derived from IP address
• Location data for matching you with nearby cat sitters

Cookies and Similar Technologies:

• Session cookies for authentication and functionality
• Persistent cookies for preferences and analytics
• Web beacons and pixels for marketing and performance measurement

2.3 Information from Third Parties

Social Media Integration:

• Profile information when you connect through social media accounts
• Friends lists and social connections where permitted

Background Check Providers:

• Identity verification results
• Criminal background check results where legally permitted and consented to

Business Partners:

• Referral information from partner organizations
• Marketing and demographic data from trusted sources

3.1 Service Provision

• Matching cat owners with suitable cat sitters
• Facilitating bookings and service arrangements
• Processing payments and managing transactions
• Providing customer support and resolving disputes
• Sending service-related notifications and updates

3.2 Safety and Security

• Verifying identities and conducting background checks
• Detecting and preventing fraud, abuse, and security incidents
• Monitoring communications for safety and compliance
• Maintaining a trusted and safe community environment

3.3 Communication

• Responding to your inquiries and requests
• Sending important service updates and notifications
• Providing customer support and technical assistance
• With your consent, sending marketing and promotional materials

3.4 Improvement and Analytics

• Analyzing usage patterns to improve our Services
• Conducting research and developing new features
• Personalizing your experience and service recommendations
• Creating aggregated, anonymized data for business insights

3.5 Legal Compliance

• Complying with applicable laws and regulations
• Responding to legal requests and court orders
• Protecting our rights and enforcing our terms of service
• Maintaining records as required by law

4.1 Between Users

We share necessary information between cat owners and cat sitters to facilitate bookings:

• Contact information for confirmed bookings
• Pet care instructions and requirements
• Service-related communications and updates
• Reviews and ratings (which become publicly visible)

4.2 Service Providers

We work with trusted third-party service providers who help us operate our Services:

• Payment processors for transaction handling
• Identity verification and background check services
• Cloud storage and hosting providers
• Customer support and communication tools
• Marketing and analytics platforms

4.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes and government requests
• Protect the rights, property, and safety of our users and the public
• Enforce our terms of service and policies
• Prevent fraud and maintain security

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

4.5 Public Information

Certain information is made publicly visible:

• Reviews and ratings
• Public forums and community content

7.1 Access and Control

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account and associated data
• Export your data in a portable format
• Restrict or object to certain processing

7.2 Communication Preferences

You can control communications by:

• Updating notification settings in your account
• Unsubscribing from marketing emails
• Contacting our support team

7.3 Location Data

You can control location sharing by:

• Adjusting device location settings
• Modifying app permissions
• Disabling location features (note: this may limit service functionality)

7.4 Cookies and Tracking

You can manage cookies through:

• Browser settings to block or delete cookies
• Opt-out links in our cookie notices
• Third-party advertising opt-out tools
• Device advertising ID controls

10.1 UK and EU Residents (GDPR)

If you reside in the UK or EU, you have additional rights under data protection law:

• Right to be informed about data processing
• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making and profiling

10.2 Other Jurisdictions

We comply with applicable privacy laws in all jurisdictions where we operate. If you have specific rights under local law, please contact us using the information below.